| Sales |
Billing |
Technical Support |
• Live On-Line Support
For assistance with online sign-ups, questions about 3web services or general inquiries. |
• Online Account Services
A self-service web site to update account and billing information and to reactivate or cancel an existing account. |
• Email Technical Support
No charge support for technical questions regarding 3webXS Internet services including: Basic Dial-up, HiSpeed Dial-up, TLC or High-Speed (DSL and Cable). |
• Email Sales
For general inquiries about 3web's products or services. |
• Email 3webXS Billing
For inquiries regarding your 3webXS Internet services including: Basic Dial-Up, HiSpeed Dial-up, TLC or High-Speed (Cable and DSL) billing.
• Email 3webLD Billing
For inquiries regarding your long-distance statement, calling card or account usage.
|
|
| Feedback |
• Email Feedback
3web is continually looking for ways to improve your overall experience with our services. If you have any feedback regarding any of our services, including suggestions, praises or general comments on what 3web can do to better service your communication needs, please let us know.
|
| Telephone Support |
To obtain telephone support, please call 1.866.330.9511 to speak with a live 3web Customer Support Representative.
The 3web Customer Support Help Desk is open from 8:00 AM to 12:00 midnight EST on weekdays, 9:00 AM to 12:00 midnight EST on weekends, and 8:00 AM to 6:00 PM EST on holidays.
For more information on our phone system (which options to choose) please click here. There may be a charge for 3webXS Basic Dial-up Customers to access technical support. For more information on support charges click here.
Before you call:
In order for us to help you as quickly as possible, please have the following information ready when you contact billing:
1. Your 3web authorization key
2. Your version of 3web
3. Your credit card information, or the information you sent us with your certified cheque or money order
4. Your current Email address, mailing address and telephone number
|
Corporate Inquiries |
Anyone requiring information about investor relations, public relations or any other matters of a corporate nature is encouraged to visit our corporate Web site at www.cybersurf.com. You may also send us an email enquiry or contact our offices in Calgary, Alberta.
|
|
Suite 101E , Deerfoot Court
1144 - 29th Ave. N.E.
Calgary, AB T2E 7P1
|
|
